COUNTY OF ALBEMARLE
Use of public transportation by the customers of the Albemarle County Department of Social Services
Presentation of the Albemarle County Department of Social Services’ survey results regarding its customers’ use of the transportation system
Messrs. Tucker, Elliott, and Davis, and Ms. Ralston
LEGAL REVIEW: Yes
July 9, 2008
ACTION: INFORMATION: X
Board member Sally Thomas requested information from the Department of Social Services regarding how its customers perceived and utilized the public transportation system. The Department designed and distributed a survey to its customers over a one-week period in May 2008 in an effort to acquire this information and respond to this request.
Goal 1: Enhance the Quality of Life for All Citizens
The survey was designed and deployed for a short period of time to gather information on three items: 1) reasons customers do not choose public transportation, 2) why customers like to use the public transportation system, and 3) any additional feedback about public transportation. Fifty-four customers completed the survey for a 35.29% response rate. The top reasons identified for not utilizing public transportation included bus availability, the ability to use private transportation and the physical barrier of the distance between existing ACDSS bus stop and the ACDSS office. The primary reason to use public transportation was not surprisingly the price of gas. The second most common reason was alignment with a “green” attitude toward the environment. Nearly twenty percent of respondents also liked the fact that they could do other things while riding the bus.
The report is for information only.
2008 ACDSS Customer Public Transportation Survey
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