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Albemarle County Newsroom
 


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CenturyLink Service Outage
3/7/2016

UPDATE 4:35 PM: Technicians will work through the night to restore all service by Tuesday morning
 

Repair crews from CenturyLink are working to repair damage to an underground cable that carries telephone and data service for the company’s customers in the Charlottesville region. Technicians will work through the night to restore service and CenturyLink anticipates that service will be restored to all customers by Tuesday morning. The cable was damaged early this morning by a construction crew working on the Route 29-Rio Road grade-separated intersection project. The Virginia Department of Transportation and its contractor, Lane-Corman Joint Venture, are providing resources, including equipment and traffic control, to CenturyLink’s repair technicians.


CenturyLink technicians are working to repair voice and DSL services in Northern, Eastern, and Western Albemarle County area due to a significant cable cut in the Route 29 and Rio Road area. CenturyLink representatives are on scene. Restoration estimates are unknown at this time. If you have an emergency, attempt to call 911 first. If you cannot reach the Emergency Communications Center, go to the nearest fire station to report emergencies. Fire stations in the likely affected area are:
 

  • Station 4 (Earlysville)—282 Reas Ford Road, Earlysville, VA 22936
  • Station 6 (Stony Point)—3827 Stony Point Road, Charlottesville, VA 22911
  • Station 8 (Seminole Trail)—3055 Berkmar Drive, Charlottesville, VA 22901
  • Station 12 (Hollymead)—3575 Innovation Drive, Charlottesville, VA 22911

The fire stations will be staffed until service is restored and will have radio contact with the ECC to request appropriate services. Any questions about the restoration of service should be directed to CenturyLink.


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