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2017 HOLIDAY KIT INFORMATION: CLICK HERE
HOW FAMILIES/FRIENDS ADD MONEY TO AN INMATE’S ACCOUNT
As of 6/2/17 @ 356p SUBJECT TO CHANGE
Thank you for your patience this week.
A New way to add money (the company has changed so please use the new process)
NEW website, kiosk etc.
*Web: http:// jailatm.com “ JAILATM.COM “ reference the website instructions
For a convenient way to deposit money, follow these steps:
$ Go to jailatm.com
$ Click on the Sign In button.
$ Enter an email address. (Use the Contact link at the bottom left if your email does not work)
$ Click the Next button to create an account.
$ Fill in the requested information.
$ If you have any questions using this Web site, click on the Contact link at the bottom left part of the screen.
*Phone Option to add Money to the Commissary: NO LONGER AVAILABLE, at this time unfortunately
*Mail available: (cashier’s check or money order ONLY)
c/o Inmate’s Name
PO Box 7626
Charlottesville, VA 22906
*Jail staff will not accept hand delivered cashier’s check or money order for any reason.
*This process has not changed.
*Kiosk: available 24/7 at the jail in the main lobby
•CASH - $1 , $2, $5, $10, $20, $50 or $100 bills accepted– no change is given or no change is accepted for deposits
* Cash will not be accepted by jail staff if the lobby kiosk is working
*There is No limit on the amount of cash that can be placed on inmates or a group of inmates.
•Credit Card can be done in these increments (ONLY VISA & Master Card)
*($20.00 fee is -$3.50)
*($50.00 fee is - $5.00)
*($100 fee is - $10)
*Credit card is NOT accepted by jail staff
*Family members can ONLY make up to $300 in deposits per credit /debit card per week regardless of how many different inmates’ money is being added to.
• ISSUES WITH FUNDS POSTING: If for some reason the money posted on an inmate account through any method does not post the sender/depositor MUST go online to resolve it at http:// jailatm.com ( click the CONTACT US – to fill out the form)
- Neither Jail staff nor OASIS has access to this information
• IF KIOSK IS DOWN The lobby kiosk may be down for processing. If the kiosk is down due to issues out of the depositor’s control (according to ACRJ’s rules) – authorized jail staff will take those funds and write a receipt for the account to be credited as soon as possible between the hours of 9a to 3p Monday - Friday except jail recognized holidays. Please see the information above on how to check on funds deposited above.
IC Solutions PHONE ACCOUNT ONLY set up
-Just to the phone only they should contact IC Solutions 1-888-506-8407, or visit www.ICSolutions.com to set up a new pre-paid collect account
-Inmates have voice mail
-You must do this method to leave them a voicemail. It costs families $1 to leave it but inmates pay nothing to listen.
-After setup: You must dial 434-260-6640 in order to leave the actual voice message.
Contact: Mrs. Murray Key at x226 or murray-keyg@acrj.org or Mrs. Bradley x234 at bradleyb@acrj.org. Email is the best form of contact.
ggmk: 6/2/17 356p
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