COUNTY OF ALBEMARLE

 

EXECUTIVE SUMMARY

 

 

AGENDA TITLE:

Use of public transportation by the customers of the Albemarle County Department of Social Services

 

SUBJECT/PROPOSAL/REQUEST:

Presentation of the Albemarle County Department of Social Services’ survey results regarding its customers’ use of the transportation system

 

 

STAFF CONTACT(S):

Messrs. Tucker, Elliott, and Davis, and Ms. Ralston

 

 

 

LEGAL REVIEW:   Yes

 

 

AGENDA DATE:

July 9, 2008

 

    ACTION:                             INFORMATION:   

 

CONSENT AGENDA:

    ACTION:                             INFORMATION:  X

 

 

ATTACHMENTS:   Yes

 

 

REVIEWED BY:

 

 

 

BACKGROUND:

Board member Sally Thomas requested information from the Department of Social Services regarding how its customers perceived and utilized the public transportation system.  The Department designed and distributed a survey to its customers over a one-week period in May 2008 in an effort to acquire this information and respond to this request.

 

 

STRATEGIC PLAN:

Goal 1: Enhance the Quality of Life for All Citizens

 

 

DISCUSSION:

The survey was designed and deployed for a short period of time to gather information on three items:  1) reasons customers do not choose public transportation, 2) why customers like to use the public transportation system, and 3) any additional feedback about public transportation.  Fifty-four customers completed the survey for a 35.29% response rate.  The top reasons identified for not utilizing public transportation included bus availability, the ability to use private transportation and the physical barrier of the distance between existing ACDSS bus stop and the ACDSS office.  The primary reason to use public transportation was not surprisingly the price of gas.  The second most common reason was alignment with a “green” attitude toward the environment.  Nearly twenty percent of respondents also liked the fact that they could do other things while riding the bus.

 

 

BUDGET IMPACT:

None

 

 

RECOMMENDATIONS:

The report is for information only.

 

 

ATTACHMENTS

2008 ACDSS Customer Public Transportation Survey

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