COUNTY OF ALBEMARLE

 

EXECUTIVE SUMMARY

 

 

AGENDA TITLE:

Priority Analysis of Citizen Satisfaction, 2004

 

 

SUBJECT/PROPOSAL/REQUEST:

Presentation on UVA’s Center for Survey Research’s “Priority Analysis” of the Albemarle County’s 2004 Citizen Survey data

 

 

STAFF CONTACT(S):

Tucker, Foley, Allshouse

 

LEGAL REVIEW:   Yes

 

AGENDA DATE:

September 7, 2005

 

ACTION:                              INFORMATION:      X

 

CONSENT AGENDA:

 

ACTION:                              INFORMATION:   

 

 

ATTACHMENTS:   No

 

 

REVIEWED BY:

 

 

 

BACKGROUND:

In the summer of 2004, the Center for Survey Research (CSR) at the University of Virginia conducted a telephone survey of 707 residents. This survey was similar to the one CSR conducted for the County in 2002. The purposes of this survey included determining residents’ levels of satisfaction with a number of County services as well as their views of the County’s quality of life. The Center for Survey Research prepared a report of their initial findings and presented it to the Board of Supervisors at the October 6, 2004 meeting.

 

 

STRATEGIC PLAN:

Information is relevant to the Board’s September 9, 2005 Strategic Planning Retreat

 

 

DISCUSSION:

To provide a more in-depth study of the data included in the 2004 Albemarle County survey, CSR staff completed a “Priority Analysis” of the data during the past several months. This analysis, sometimes termed “leverage analysis,” uses statistical techniques based on correlations to identify the driving factors that are most predictive of citizens’ overall satisfaction with the quality of life in the County. The result of this analysis is the identification of a small set of items that most strongly predict a citizen’s overall satisfaction with the government.  To make this information available to the Board before the Strategic Planning Retreat on September 9th, Tom Guterbock, the Director of CSR, will present the results of this analysis to the Board at the September 7th Board meeting.

 

 

BUDGET IMPACT:

There is no direct budget impact.

 

 

RECOMMENDATIONS:

Staff recommends that the Board receive the presentation and consider CSR’s Priority Analysis findings at the September 9, 2005 Strategic Planning Retreat.

 

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