Website Annual Report- 2004

 

            This report provides a brief summary and comparison of the 2003 and 2004 Albemarle County website usage statistics provided by the Information Technology Department and WebTrends, a tracking software package used by the county.   The report was prepared by the Community Relations Divison of the County Executive’s Office, with assistance from UVA intern Emily Kerr.  Please contact Lee Catlin with any questions or for more information.

 

General Statistics

           

            General statistics provide the best picture of website usage.  Albemarle County’s website usage has increased substantially in all major categories that we are tracking.

 

 

2003

2004

Percent Change

Average Page Views Per Day*- Number of page views divided by the total number of days in the log

5160

6371

23.5%

Average Page Visits Per Day**- Number of visits divided by the total number of days in the log

1003

1312

30.8%

Files Downloaded – Total Number of  files downloaded over the entire year

199,428

668,811

235.4%

 

*  Page views are hits, or single actions on the Web server, to files designated as pages.

**  Visits are the number of times a user comes to your site.

 

Top Pages

 

            In this section, we report the top 20 most visited pages on the County Website during 2003 and 2004.  The most visited pages are basically the same between 2003 and 2004.  The only differences are some shifts in the order of the pages and one new page, voter registration & elections homepage, was added to the list in 2004.  The number of page visits between 2003 and 2004 on average went up by 6,912 visits.

 

2003

2004

Page

Visits

Page

 Visits

Albemarle County, Virginia- Official Web Site

58,434

Human Resources Job Openings

92,815

Human Resources Job Openings

23,680

Fire & Rescue Home

20,334

Human Resources Home

9,100

Human Resources Home

19,983

Fire & Rescue Home

7,997

Finance-Real Estate Taxes

17,721

Finance-Real Estate Taxes

7,931

Human Resources Job Details

15,875

Human Resources Home

7,745

Finance Home

15,316

Finance-Personal Property Taxes

7,931

Finance-Personal Property Taxes

13,067

How To Fill Out Employment Application

5,410

Parks & Recreational Home

12,658

Citizens Information

5,073

Police Home

11,769

Planning &Community Development- County Maps

4,793

Citizens Information

11,765

Police Home

4,434

Community Development (Planning)- County Maps

11,118

Employment Application Login

4,289

All Departments

11,051

Parks & Recreation Home

4,268

Human Resources- Pay scales

10,513

All Departments

4,168

Procurement of Services

9,170

Finance Home

3,997

Human Resources Job Descriptions

8,890

County Overview

3,618

County Overview

7,620

Employment Application Verify User ID

3,610

Human Resources- Applying for a Job

7,418

Job Details

3,576

Regional Jail Home

7,373

Planning & Community Development Home

3,333

Voter Registration & Elections Home

7,172

 

Top Entry Pages

 

            This chart contains a list of the fifteen most visited entry pages excluding the main page. An entry page is the page first viewed when a visitor visits your site. There are some shifts in the order of the entry pages but no major change.  The only difference is that in 2004 the voter registration & elections homepage moved on to the list.  The number of entry page visits on average increased between 2004 and 2003 by 6,651 visits.

 

2003

2004

Page

Visits

Page

Visits

Human Resources Job Openings

15,212

Human Resources Job Openings

64,526

Fire & Rescue Home

6,372

Fire & Rescue Home

17,025

Human Resources Home

4,122

Human Resources Home

15,585

Finance- Real Estate Taxes

2,188

Finance Home

9,956

Police Home

2,113

Parks &Recreation

8,815

Regional Jail Home

1,870

Police Home

8,753

Parks &Recreation Home

1,663

Citizens Information

7,603

Finance- Personal Property Taxes

1,663

Procurement of Services

7,280

Human Resources Home

1,587

Finance- Real Estate Taxes

6,919

How To Fill Out Employment Application

1,368

Finance-Personal Property Taxes

6,267

Citizens Information

1,312

All Departments

6,055

Procurement of Services

1,228

Regional Jail Home

5,910

Transfer to Police Department

1,188

Community Development (Planning)-County Maps

5,384

Finance home

1,140

Voter Registration & Election Home

4,829

Planning Community Development- County Maps

1,125

County Overview

4,030

 

 

Most Downloaded Files

           

            This section gives the top 20 downloaded files from the Albemarle County Website and the number of times they were downloaded.  The importance of downloads is that they reflect the level of productivity that is occurring on the website – the downloads reflect visits or phone calls that did not have to be made to a county facility, and copying and mailing time and expense that staff did not have to incur as a result of citizens using these download opportunities.  Most of the pages are applications and county codes.  One major difference is in 2004 Trail Map was the sixth most downloaded file and it was not on the list in 2003.  Downloads went up on average by 2,710 downloads between 2003 and 2004.

 

2003

2004

File

Downloads

File

Downloads

VA Landlord Tenant Act

5,151

Albemarle County Code Ch18 Zoning 4 General Regulations

19,644

Classified Application

3,539

VA Landlord Tenant Act

12,129

Albemarle County Code Ch18 Zoning 4 General Regulations

3,218

Albemarle County Code A1 General Index

11,776

CAFR 2002

3,079

Base Map

9,353

State Application

2,939

Albemarle County Code Ch14 Subdivision of Land

6,286

Base Maps

2,755

Trail Map

4,934

Albemarle County Code A1 General Index

2,727

Employment Application

4,429

Albemarle County Code Ch14 Subdivision of Land

2,479

Parks & Recreation Amnesties Matrix

3,683

Virginia Tax Amnesty

2,099

Approved Plant List 4/21/03

3,232

Albemarle County Parks & Recreation Fall Classes

1,963

Employment Application Regional Jail

2,900

Teacher Application

1,807

Albemarle County Department Support Guide

2,594

Approved Plant List 4/21/03

1,771

Albemarle County Parks & Rec Winter Calendar 2004

2,398

Base Map with Tax Maps

1,744

Albemarle County Parks & Rec Spring Calendar 2004

2,276

Albemarle County Strategic Plan

1,513

Albemarle County code Ch5 Building Regulations

2,264

Albemarle Information Sheet 2002

1,281

Base Map with Tax Maps

2,028

Comprehensive Plan color Map

1,214

Business License Application

1,917

Albemarle County Support Guide

1,064

Albemarle Subdivision Index

1,895

County Maps Elementary School 2002-2003

1,022

Registration Form

1,751

Albemarle Subdivision Index

958

2003 crime stats

1,744

Albemarle County Code Ch5 Building Regulations

873

 

 

 

New Features

 

            The internet is a rapidly changing network.  To keep up with these changes we are constantly making changes and improvements to our site.  Our critical enhancement to the website was the expansion of the Website Content Manager position from part time to full time, which has provided much needed resources for keeping the website accurate and up-to-date.  Each department makes improvements to their portion of the site based on their needs and their user’s needs. 

Examples of enhancements from 2004 include:

 

Department

Enhancement

Fire and Rescue

Volunteer Service Application

 

Request for Information/ Service form

Parks and Recreation

More pictures of the County’s parks

 

Special Olympics Section

 

New Mountain Bike Trail Map

Community Development

A new Community Development portal page to merge information from Zoning, Engineering and Planning following the reorganization

 

Real Estate Tax maps with an interactive option

 

Recently adopted amendments to the Personal Wireless Service Facilities (Cell Towers)

 

Development Activity Reports

 

A new page regarding Biodiversity and Groundwater Assessment Information

 

Pantops Master Plan section

 

Rural Areas Comprehensive Plan section

Human Resources

An Insurance Premium Estimator, which allows part time employees the ability to calculate how much health insurance will cost per month.

 

Housing

Interactive Housing Choice Voucher Program

Public Works

Waste Generation Survey

All Departments

COB 5th Street Portal

 

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