COUNTY OF ALBEMARLE

 

EXECUTIVE SUMMARY

 

 

AGENDA TITLE:

Department of Social Services – Strategic Plan 2004 –2006 Presentation

 

 

SUBJECT/PROPOSAL/REQUEST:

No request; information only.

 

 

STAFF CONTACT(S):

Tucker, White, Ralston

 

 

LEGAL REVIEW:   NO

 

AGENDA DATE:

07/07/2004

 

ACTION:                        INFORMATION:       X

 

CONSENT AGENDA:

         ACTION:              INFORMATION: 

 

 

ATTACHMENTS:        Yes

 

 

REVIEWED BY:

 

 

BACKGROUND:

The department and the community have undergone many changes in the last several years that present opportunities and challenges.  The opportunity is to thrive financially and to increase staff resources while providing more comprehensive services to our customers.  The challenge is to use the opportunities presented to catalyze change within the organization and the community and to ensure that the organization does not become fragmented or crushed under the weight of changing financial, programmatic and economic demands.  The Department believes that quality-oriented business thinking and a collective sense of direction are critical to our ability to stay ahead of the curve.  As such, the department chose to think systematically about how these new opportunities are integrated within the current organization both structurally and programmatically.  The result of this strategic thinking is the Albemarle County Department of Social Services Strategic Plan for the period January 2004 through December 2006. 

 

STRATEGIC PLAN:

This item is aligned with the County Of Albemarle Strategic Plan, with particular applicability to Strategic Direction #3, “Enhance the Quality of Life for all Citizens” and Strategic Direction #4, “Provide Effective and Efficient County Services to the Public in a Courteous and Equitable Manner.” 

 

DISCUSSION:

The Department’s strategic planning process began in April 2003 with a team that included representatives from all levels of the department as well as selected community partners.  In total, 20 individuals (12 community members and 8 staff members) researched the state of demographics, education, children, families and the aging population, and the workforce at a local and national level.  Additionally, we used external and internal customer data in the shaping of the plan.   The strategic planning team ensured that the department’s plan is aligned with the county and state department of social services strategic plans.  Through facilitated sessions over several months, the team developed the department’s vision, mission, core values, and an action plan.  Two and three year outcomes have been developed and the progress toward outcome achievement will be reported to the Board on an annual basis, at minimum.  The department’s strategic planning cycle is on a five-year cycle, with a three-year action plan. At the fourth quarter of each year (2004, 2005, and 2006), the department will review the goals, revise the action plan, and assess progress.  Year 2006 is the final year of the action plan; the department will begin the planning process anew in April-June of 2007.  The department’s strategic plan is a live, dynamic document.  Five goal groups are currently working on the implementing the action plan.  Ongoing management of the plan is   accomplished through the use of “team services” technology.    

 

RECOMMENDATIONS:

This is an “information only” report for the Board and requires no action.

 

Strategic Plan 2004-2006

Power Point Presentation of Strategic Plan 2004-2006

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