COUNTY OF ALBEMARLE
Department of Social Services – Adult Division Presentation
No request; information only.
Tucker, White, Ralston
May 5, 2004
ACTION: INFORMATION: X
The Adult Division of the Department of Social Services was created in February 2001. The vision is to provide a coherent, comprehensive, coordinated and collaborative approach to the delivery of services to a diverse population of adults. This is accomplished through the integration of service and eligibility programs in a cross-functional division staffed by eligibility workers, social workers, support staff, and supervisors. A primary goal is to integrate services in order to simplify and facilitate client access to benefits and services.
Kathy Ralston, Director of Social Services, has requested that division staff provide an overview of the division to the Board of Supervisors during the month of May, Adult Abuse Prevention Month. Staff will make a presentation at the Board meeting.
This item relates to the County Of Albemarle Strategic Direction #3, “Enhance the Quality of Life for all Citizens.”
Additionally, the item relates to the Department of Social Services (DSS) Strategic Action Plan Goal #1, “Develop and Implement Strategies Focused on Prevention and Early Intervention,” action item #1.4, improve support services to keep the elderly safe in their own homes; and, Strategic Action Plan Goal #2, “Ensure That All Services Meet the Needs of the Changing Demographics within the Community,” action item #2.2, provide for the needs of aging population in DSS care; action item #2.5, improve ease of access to DSS services; action item #2.6, provide for needs of non-traditional DSS clients; and, action item #2.7, provide for non traditional DSS services to existing and new customer groups.
Service integration in this manner is innovative and unique in the Commonwealth of Virginia. The County’s Department of Social Services is one of a few agencies attempting to bridge longstanding, traditional barriers and gaps in the delivery of benefits and social work services in a collaborative, customer focused way. Oftentimes, traditional service delivery is characterized by a confusing, sometimes redundant, uncoordinated mix of programs that leaves the customer befuddled, if not frustrated. The division is addressing administrative and operational areas to better serve the adult client, to include but not limited to, co-location of eligibility and social work staff, mutual goal setting in serving the adult population, and reorganizing and cross-training across functional lines. The division is characterized by open communication, team-based initiatives, and a willingness to experiment and take chances to accomplish the vision.
This is an “information only” report for the Board and requires no action.
Return to regular agenda