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Albemarle County Department of Social Services Achieves SPQA Designation

Albemarle County’s Department of Social (ACDSS) has achieved the prestigious U.S. Senate Productivity and Quality Award for Virginia (SPQA) which recognizes commitment to performance excellence. SPQA is the Commonwealth’s premier awards program for performance excellence.  It provides an opportunity to compete with some of the best businesses and organizations in the state and provides for an independent evaluation by a select group of experts from business and government.  The SPQA mission is to cultivate continuous performance improvement of Virginia’s organizations through a process of knowledge sharing, feedback and evaluation, and recognition, resulting in positive economic impact for the Commonwealth.

More than an award, the SPQA program helps Virginia organizations achieve performance excellence through a process of training and education, evaluation, feedback, and recognition.

“This award represents significant effort and dedication on the part of our Social Services managers and staff, and reflects the County’s commitment to organizational excellence as determined by a nationally recognized independent evaluation process,” said County Executive Tom Foley. 

ACDSS submitted a formal application describing their performance in leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; human resource focus; process management; and results.  They received a site visit from a team of examiners in April as a result of their application.  This is the second time ACDSS has received the award.

“We are extremely proud of this designation,” says Kathy Ralston, director of ACDSS, “It reflects our perseverance, dedication, and commitment to service.  It’s a rigorous evaluation of our entire organization through the lens of high performance, high integrity and a strong ethical framework using seven criteria identified by the Baldrige National Quality Program. “

ACDSS will be formally recognized at the 29th annual Virginia Forum for Excellence and SQPA Award Ceremony on September 7-8, 2011at the Wyndham Virginia Crossings Hotel & Conference Center in Richmond, VA.

More information can be found at:

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