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County Citizen Survey in the Mail This Week

Albemarle County is one of many jurisdictions in the US to participate in The National Citizen Survey™ in 2011. Within the next week, questionnaires will be sent to a random sample of 1,200 Albemarle households, asking for feedback on the quality and usefulness of county services. The results will be included in a final report that county officials will use to guide future strategic and financial planning and budgeting decisions.

In past years Albemarle County worked with UVA’s Center for Survey Research to conduct telephone surveys of randomly selected residents to measure citizen satisfaction with government services and to obtain input regarding community goals and priorities. Results of these county surveys have played a key role in determining areas of emphasis for planning and programmatic efforts.  This year the County is using the National Citizen Survey tool to reduce costs and to provide the opportunity for benchmarking with other jurisdictions across Virginia and the United States.

The National Citizen Survey™ is sponsored by the International City/County Management Association in cooperation with National Research Center, Inc.  The questionnaire and survey procedure were designed based on the experience of hundreds of local governments, ranging in size from small to large.  Scientific sampling and weighting of the responses in each jurisdiction ensure accurate and reliable results. Because each county's survey is developed using a standard template, and many counties can be surveyed at one time, The National Citizen Survey™ is a very efficient way to measure citizen opinion.

“The survey is an important tool for gauging public priorities and issues of concern, and the results are very helpful as we make critical policy and resource decisions,” said County Executive Tom Foley.  “We hope that those citizens who receive surveys in the mail will take the time to share their candid feedback with us.”

Residents who are included in the survey can expect to receive information in the next several days and will have the option of sharing their responses online or via a mail-back written form.

Now in its eleventh year of existence, over 250 municipalities in 43 states have enrolled for The National Citizen Survey™. This includes Blacksburg, Hopewell, Lynchburg , Hampton, James City County, Lexington, Radford, Williamsburg and Hanover County in Virginia as well as the following jurisdictions from across the country: Sunnyvale, Walnut Creek, Livermore, Benicia, Richmond, Palo Alto, El Cerrito, Palm Springs, Lodi and Chula Vista, California as well as San Luis Obispo and Santa Barbara counties; Chanhassen, St. Cloud and Maplewood, Minnesota, Meridian and Delhi Townships, and Novi Michigan; Denver, Larimer, Arapahoe and Boulder Counties, Colorado; Teton County and Cheyenne, Wyoming; Tucson, Safford, Chandler and Scottsdale, Arizona; Dover, DE; Dover, NH; Watertown and Rye, New York; Palm Coast, Oviedo, Melbourne, Jupiter, Delray Beach, and Brevard and Lee Counties, Florida; Pasadena, Dallas and Plano, Texas; Rock Hill and Mauldin, South Carolina; Wilmington, North Carolina; Oklahoma City, Oklahoma; Evanston, Highland Park, Skokie and Homewood, Illinois.

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