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County Debuts Performance Management Website for Increased Transparency, Accountability

Albemarle County today released a Performance Management website that displays a dashboard of select key performance metrics to allow citizens to track the county’s progress on important areas of service.  The website – -  was developed in-house at minimal cost by staff working closely with University of Virginia and Piedmont Virginia Community College interns. The County’s Performance Management system was featured at the Northeastern Conference of Public Administration Conference at Rutgers University in October and was well-received.

The selected performance indicators are displayed in a dashboard format and provide easy access to information regarding County results and progress against specific performance and efficiency targets.  The site also offers important insights regarding staff workloads, the safety of the community, and the County’s economic situation.

“We believe that this performance management addition to our website will make this critical information  more transparent and accessible for the Board of Supervisors and our citizens, and it reflects the County’s continued emphasis on high performance as an organization,” said County Executive Tom Foley in announcing the site.

While County departments had established performance metrics in past years, the County’s 2009 Resource Management Study recommended that Albemarle County make “performance management an organizational priority and a more formal part of its overall management system.”   The website was developed in response to that recommendation to make the performance data more available to the public.

Prior to this week’s release, the performance management site was reviewed by a citizen focus group who provided the County with valuable suggestions which were incorporated into the site.  This organizational performance management system is already being actively used by County staff as well as a Leadership Council oversight team to monitor results, improve performance, and for policy analysis and decision-making. The metrics will be updated on a quarterly basis. 

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