ACCOUNTABILITY IN THE WORKPLACE: THE QUESTION BEHIND THE QUESTION
Dates/Time:12/16, 1:30-3 PM
Instructor:Kevin Hoschar
Room:
County Office Building, 401 McIntire, Room 241
This workshop will discuss
the book QBQ! (The Question Behind the Question), which focuses on what to
ask yourself to eliminate blame, complaining and procrastination.
Class participants will receive a copy of this short, engaging book to read
before class. Personal accountability
is so important because it's a crucial part of achieving goals, developing teams
and fulfilling your vision.
AVOIDING COMMON GRAMMAR AND SPELLING MISTAKES
Dates/Time:10/19 and 10/21, 1-3 PM
Instructor:Louise Wyatt
Room:County Office Building, 401 McIntire, Room 246
Did you sleept threw grammar class in skool? Do you feel badly about it? (Or is it "Do you feel bad about it?") Have no fear because a quick grammar refresher is here. This two-part class will cover the most common grammatical mistakes made by adults, especially the ones that spell check won't catch!
BEGINNING SPANISH
Dates/Time:
Tuesdays, 8/25-10/13 (8-part class), 2:30-4:30 PM
Instructor:
Sandy Snow
Room:
County
Office Building,
1600 5th
Street, Room C
Yo
perdà mi
tigre
de 900 libras, me puedes ayudar a encontrarlo? (I lost my 900 lb. tiger, can you
help me find it?)
If
you want to learn to speak Spanish better than this, the County has a unique learning
opportunity for you. This popular course,
only open to employees who regularly interact with
Albemarle
County
's quickly growing Spanish-speaking population, will help you communicate effectively
and improve your customer service skills.
BETTER DECISIONS AND THINKING: THE "SIX THINKING HATS"
Date/Time:
9/24, 10-11:30 AM
Instructor:
Kevin Hoschar
Room:
County
Office
Building, 401 McIntire, Room 246
"Six
Thinking Hats" is a thinking tool for group discussion and individual thinking. It is based on the idea that your brain
can think about something from six different perspectives--facts & information,
feelings & emotions, critical judgment, positive judgment, alternatives &
learning, and the big picture. Class
participants will learn how to use this tool to make better decisions.
CONFLICT RESOLUTION
Date/Time:
11/9, 2-4 PM
Instructor:
Louise Wyatt
Room:
County
Office Building, 401 McIntire, Room 246
Is your theme song Kung
Fu Fighting? Or maybe it's Hit Me
with Your Best Shot? You won't
learn any dance moves in this activities-based workshop, but you will walk away
with a brief overview of how and when to use four different methods of managing
a conflict.
CULTURAL DIVERSITY TRAINING: ALBEMARLE'S LATINO RESIDENTS
Date/Time:10/20, 3-4:30 PM
Instructor:
Linda Hemby
Room:
County
Office
Building, 401 McIntire, Room 241
This introductory training
will help County employees to understand and better serve our growing Latino population. Myth-busting facts, a discussion of
cultural barriers immigrant Latinos confront, and local resources to help County
employees and agencies bridge cultural and language gaps will also be discussed.
DISAGREEMENTS IN THE WORKPLACE: HOW TO HAVE THOSE CRUCIAL CONVERSATIONS
Date/Time:
10/15, 3-4:30 PM
Instructor:
Kevin Hoschar
Room:
County
Office Building, 401 McIntire, Room 246
Disagreement between two or more persons can be based on different opinions.
If they don't know how to work through their differences, such disagreement
can lead to poor decisions, strained relationships, and potential disasters. Using proven principles, participants
will find a template to effectively deal with disagreements at work.
Class participants will receive a copy of the book Crucial Conversations
to be read before class.
EMPLOYEE EMPOWERMENT AND MOTIVATION
Date/Time:
9/16, 2-4 PM
Instructor:
Frank Squillace
Room:
County
Office Building, 1600 5th Street, Room C
This seminar looks at various
ways of using motivation and empowerment to better our organizations and ourselves.
Attendees will participate in a dialogue on ideas and opportunities to empower themselves
and others and look at the following components:
- What is empowerment and why do we want to empower people?
- How do we empower people through our systems and surroundings?
- What can we do to motivate ourselves?
FUNDAMENTALS OF EXCEL 2003
Dates/Time:
9/29 and 10/1, 1-3 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
This four-hour class provides a general introduction to Microsoft Excel 2003.
Topics covered include screen layout and navigation, workbook basics, modifying worksheets, using functions to perform calculations, and formatting and printing worksheets.
FUNDAMENTALS OF OUTLOOK CALENDAR
Date/Time:
9/17, 10 AM–12 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
This class builds the tools
necessary to maximize your use of Microsoft Outlook's calendar.
Topics covered include setting up and customizing your calendar; creating
and updating meetings, appointments, and events; printing calendars.
FUNDAMENTALS OF OUTLOOK CONTACTS, TASKS, AND NOTES
Date/Time:
12/9, 10 AM–12 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
Participants in this class will learn to get and stay organized by using Outlook Contacts, Tasks, and Notes.Topics
covered will include creating and editing contacts, linking and organizing, creating and using Distribution Lists, setting up task lists for yourself and others, and creating and using notes.
FUNDAMENTALS OF PERFORMANCE MEASUREMENT
Date/Time:
10/27, 9-11 AM
Instructor:
Jennifer Behrens
Room:
County
Office Building, 401 McIntire, Room 246
Do you know how and why to
measure the work of an individual, team, and/or a department?Do you understand the
relationship between dog food and a green lawn? This course will provide a basic
overview of performance management, including explanations of key terms (input,
output, output, outcome...) and guidance on selecting and crafting usable performance
goals. This class is especially for
folks who are new to performance measurement!
FUNDAMENTALS OF POWERPOINT 2003
Dates/Time:
10/6 and 10/8, 2-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
This two-part class provides
a general introduction to Microsoft PowerPoint 2003.
Topics covered include how to create and organize a presentation, formatting slides, working with graphics and multimedia to improve the presentation's quality, running the presentation, and printing presentation notes and handouts.
FUNDAMENTALS OF SHAREPOINT
Date/Time: 9/22, 9 AM-12 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
This class is designed for new users of Sharepoint. Topics covered will include an overview of Sharepoint and how it can be used, working with lists and libraries, contributing new items, and setting alerts.
FUNDAMENTALS OF WINDOWS XP
Date/Time:
9/15, 9-11 AM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
The Windows operating system
has been around long enough now that most people take it for granted; this class
is designed to help you take advantage of it to better organize yourself and your
work. Topics covered include understanding
and customizing the desktop and start menu, organizing files, finding your stuff,
creating an efficient work environment, and accessing network resources.
FUNDAMENTALS OF WORD 2003
Date/Time:
12/10, 9 AM-12 PM
Instructor: Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
Nearly everyone uses Microsoft
Word, but few people use it to its full potential.
This class fills in the gaps in your understanding of document creation,
editing, and formatting. Topics covered
include creating and saving documents, using templates and wizards, printing, inserting
and deleting text, formatting text, and modifying page setup through use of tabs,
margins, and page breaks.
GETTING THINGS DONE
Date/Time:
11/3, 9 AM-12 PM
Instructor:
John McQuilkin
Room:
County
Office Building, 401 McIntire, Room 241
It's
possible for you to have an overwhelming number of things to do and still function
productively with a clear head and a positive sense of relaxed control. This three-hour
training is based on veteran coach and management consultant David Allen's groundbreaking
methods for stress-free performance and organization. The premise is simple: your
productivity is directly related to your ability to relax. Only when your mind is
clear and your thoughts are organized can you achieve effective results and unleash
your creative potential. You'll learn core principles and proven tricks to help
you pick up the pace without wearing yourself down.
GIS-WEB INTERNET MAPPING APPLICATION
Date/Time:
11/17, 9-10:30 AM
Instructor:
Tex Weaver
Room:
County
Office Building, 401 McIntire, Room 241
Have you heard of the GIS-Web,
but don't quite know what it is and what it can do for you? Would you like to know
how to quickly access county mapping, real estate data, school districts, Fire Rescue
boundaries, parks, or other geographic information? Do you receive requests from
the public for mapping related products, but wish you could help them without sending
them to another department? Then this class is for you!
You will learn how to access a wide variety of County information via the
Internet, such as Real Estate property information, geographic data and mapping.
GIVE 'EM THE LEADERSHIP PICKLES
Date/Time:
11/16, 2-4 PM
Instructor:
Louise Wyatt
Room:
County
Office Building, 401 McIntire, Room 246
Bob Farrell made us laugh
while teaching us about customer service in Give ‘Em the Pickle.
Now he's back with leadership lessons in The Leadership Pickles. After watching this brief, engaging
DVD, class participants will discuss three keys of outstanding leadership--spreading
enthusiasm, inspiring confidence, and demonstrating integrity.
HOW TO HANDLE DIFFICULT WORK SITUATIONS
Date/Time:
11/3, 10 AM-12 PM
Instructor:
Frank Squillace
Room:
Monticello
High School
This 2-hour seminar looks at how to handle the difficult person in our work environment. Attendees will participate in small group discussion and personal "self-tests" to gain a better understanding of how to work with the following:
- the difficult supervisor
- the difficult co-worker
- the difficult customer
IMPORTANCE OF ETHICS
Date/Time:
9/3, 2-5 PM
Instructor:
Kevin Hoschar
Room:
County
Office Building, 401 McIntire, Room 246
Find out why ethics are so
crucial at work, particularly in today's world.
The role of honesty and integrity in workplace relations and within customer
service is explored. Specific examples
of governmental needs will be examined.
INTERMEDIATE EXCEL TOPICS: CHARTS AND GRAPHS
Date/Time:
10/13, 10 AM-12 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
Participants in this class will create charts from their worksheet data, modify and annotate charts, and learn to insert Excel charts in other types of files, including Word documents and PowerPoint presentations.
INTERMEDIATE EXCEL TOPICS: FORMULAS AND FUNCTIONS
Date/Time:
9/10, 2-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
In this class participants
will review the basics of formulas and functions and examine scenarios using formulas
and functions to automate or speed up common tasks.
Participants are encouraged to bring their own examples for analysis.
INTERMEDIATE EXCEL TOPICS: USING EXCEL AS A DATABASE
Date/Time:
11/18, 2-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
Participants in this class
will learn to use Excel's database tools.
Participants will create forms for data entry and use Excel's data analysis tools
to perform tasks such as sorting information, filtering lists, subtotaling, and
using Excel's built-in database functions.
INTERMEDIATE OUTLOOK TOPICS: EMAIL MANAGEMENT AND EFFICIENCY
Date/Time:
9/2, 2-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
This class shows participants
practical tips and tricks for staying on top of all those email messages.
Topics covered include organizing through use of flags, directing mail flow
by use of rules and alerts, finding lost mail through search folders, and message
archiving.
INTERMEDIATE POWERPOINT
Date/Time:
10/28, 1-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
This class covers a variety
of topics, including inserting tables, charts and graphs, organizational charts,
sound and video clips; creating and using action buttons and hyperlinks within and
between presentations; linking and embedding objects; annotating slide shows; creating
automatic, timed shows; modifying images; using hidden slides and creating photo
albums and custom shows.
INTERMEDIATE SHAREPOINT: DEVELOPING YOUR SITE
Date/Time:
10/22, 9 AM-12 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
In this class Sharepoint site developers will take an in-depth look at the site development process. Topics covered will include customizing a site's appearance and navigation; creating and editing pages; building lists, surveys, calendars, and file sharing systems; and using SharePoint's built-in templates.
INTERMEDIATE WORD TOPICS: CREATING AND USING WORD FORMS
Date/Time:
11/10, 2-5 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
Class participants will use the Tables tool and Forms toolbar to build professional-looking interactive forms. We will also explore how to save forms as templates for repeated use and how to share forms with colleagues.
Interviewer Training: Asking the Right
Questions
Date/Time:
Available by request
Instructor:
Naomi Gilliam
Planning on participating
on an interview panel? This short course
is required for any employee who will be actively participating on an interview
panel for
Albemarle
County
.
Please contact
Naomi Gilliam to schedule this training.
Leadership Roundtable Discussion: Managing
Your Time
Date/Time:
10/14, 10:30 AM-12 PM
Instructor:
Louise Wyatt
Room:
HR Interview Room
This 90-minute roundtable
discussion will allow managers and directors to learn how others manage (or don't!)
their own time. There will be some
brief reading sent to participants ahead of time to be read before class.
Mail Merge Using Word and Excel
Date/Time:
12/2, 1-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
Mail Merge is a feature of
Microsoft Word that allows you to create personalized mass mailings quickly and
easily. Participants in this class
will use Mail Merge to make personalized form letters, email messages, envelopes,
and mailing labels.
meet the media and survive: face to
Face with local reporters
Date/Time:
10/13, 1-4 PM
Instructor:
Lee Catlin
Room:
County
Office Building, 401 McIntire, Room 235
For those who have mastered
the basics of working with the media, this is a more hands-on session to practice
techniques and strategies on-camera and to interact with local media reps – find
out straight from our reporters and news editors about how they see their roles
in our media partnership and what they want and need from the County when they are
creating a news story.You will have a chance to work through scenarios, role play
interviews, and ask questions of a local media panel, all aimed at getting you "media-ready"
next time you find yourself in the spotlight.
Prerequisite:
"Putting the Media to Work for You" or permission of the instructor.
overcoming barriers to organization
Date/Time:
12/1, 9-11 AM
Instructor:
Maryfrances Porter
Room:
County
Office Building, 401 McIntire, Room 241
So, you basically know what
you need to do to get organized, but you just can't seem to get started - or you
get started and then can't seem to keep it up... This course seeks to answer three
questions: Why do you want to be organized? What makes it so hard to be organized?
What can you do? The course provides tips and guidance regarding how to make a lasting
change toward a more organized life.
Performance Management (and Evaluation)
Date/Time:
Available by request
Instructor:
Louise Wyatt
Do you sometimes feel uncomfortable
giving feedback to your employees?
Do you ever find it challenging to complete employee performance evaluations? This required course is designed to
help supervisors with these issues and more.
We'll cover the full performance management cycle, including the importance of feedback
and helpful guidelines for completing employee performance evaluations.
Please contact
Louise Wyatt to schedule this training.
Planning for Meaningful Public Participation
Date/Time:
11/5, 9-11:30 AM
Instructor:
Britton Miller
Room:
County
Office Building, 401 McIntire, Room 246
Our citizens increasingly
expect to actively participate in decisions that affect them.If your job involves
meeting with, talking to, or negotiating elements of a project or proposal with
the public, guess what – you are in the middle of public participation!!
Public participation that is meaningful helps build stronger relationships
with community members, sets realistic expectations for their involvement, and contributes
to more effective outcomes.Bring a project you're working on and learn about a simple
10-step process that can help you plan for meaningful public participation in your
work with our citizens.
Practicing Your Spanish (Intermediate to Advanced)
Dates/Time:
Tuesdays, 10/27-12/15 (8-part class), 2:30-4:30 PM
Instructor:
Sandy Snow
Room:
County
Office Building, 1600 5th Street, Room B
"Practicing Your Spanish"
can be taken over and over or on an as-needed basis by employees who interact with
the County's Spanish-speaking population; the class helps students who have completed
the Beginner Spanish class to keep their language skills current and sharp.
Prevention of Sexual Harassment And Discrimination
Date/Time:
11/19, 9-11 AM
Instructor:
Kevin Hoschar
Room:
County
Office Building, 401 McIntire, Room 246
Preventing Sexual Harassment
& Discrimination training is common throughout government and private industry;
it is important that
Albemarle
County
employees spend time learning about and discussing the topic.
This course, which is required for all new employees, focuses on maintaining
a productive and safe workplace for all employees.
Putting the Media to Work for You
Date/Time:
9/15, 1-4 PM
Instructor:
Lee Catlin
Room:
County
Office Building, 401 McIntire, Room 241
Does your job involve contact
with the local media, do you have programs and services you want to market to the
media, or do you work on projects that generate media interest and interview requests? Whatever your association with the media,
this class will help you feel more confident and prepared to get positive results. We will discuss different communication
strategies, building effective media relationships, conducting interviews, and dealing
with negative news or crisis situations, with lots of exercises along the way to
help you practice your new skills.
Join us and learn how you can take the anxiety out of media relations and instead
put the media to work for you!
Strategic Thinking
Date/Time:
12/16, 10-11:30 AM
Instructor:
Kevin Hoschar
Room:
County
Office Building, 401 McIntire, Room 246
Tired of being in a "firefighting"
or reactive mode with those you influence or supervise?
This session gives leaders tools for looking beyond the obstacles of next
week and into a better future.
Superior Customer Service: Beyond the Basics
Date/Time:
10/7, 4-5 PM
Instructor:
Frank Squillace
Room:
Albemarle
High School
In just one hour, this course reviews the four basic myths of customer service and includes how to deal with difficult customers, the use of non-verbals, the cost of losing "just one customer," and the whole art and skill of communication.
The Five Dysfunctions of a Team
Date/Time:
10/29, 9 AM-12 PM
Instructor:
Kevin Hoschar
Room:
County
Office Building, 401 McIntire, Room 246
This training introduces
team leaders, supervisors and managers to what team building really means and demands. Utilizing and expanding the concepts
identified in "The 5 Dysfunctions of Teams," this class is a dynamic, interactive
learning experience, during which participants will experience the level of commitment
needed when building a team.
True Leadership: Discussion of the Servant
Date/Time:
11/5, 2-3:30 PM
Instructor:
Bryan Elliott
Room:
County
Office Building, 1600 5th Street, Room B
AMazon.com says that "If
you are searching for ways to improve your leadership skills, if you want to understand
the timeless virtues that lead to lasting and meaningful success, then you cannot
afford to miss [The Servant]."Come discuss this book, which illustrates the
true foundation of leadership, with the County's own Bryan Elliott, Assistant County
Executive for Community Services.Class participants
will receive a copy of the book to be read before class.
Understanding and Improving Our Emotional Intelligence
Date/Time:
10/8, 2:30-4:30 PM
Instructor:
Rebecca Mason
Room:
County
Office Building, 1600 5th Street, Room B
In this session we will explore
the four aspects of Emotional Intelligence (self-awareness, self-management, social
awareness and relationship management), determine what our strengths are and learn
how we can build our skills in each of the four areas.
Understanding Workers' Compensation
Date/Time:
9/22, 2-3 PM
Instructor:
Pam Carter
Room:
County
Office Building, 1600 5th Street, Room B
Understanding workers' compensation
can be difficult.This session will help bring clarity to the process by explaining
how compensability is determined, your responsibility if you have a work-related
injury and how lost time wages are calculated.It will also help you understand that
"just because something happens at work, doesn't mean it will be covered by workers
compensation." We encourage managers
in particular to attend this class, but all are welcome!
"What Did You Say?": Developing Great
Listening Skills
Date/Time:
12/10, 1–4 PM
Instructor:
Louise Wyatt
Room:
County
Office Building, 401 McIntire, Room 246
Have you ever had someone say to you "You never listen to me" or "That's not what I just said"?
Do you sometimes find yourself not paying attention in certain situations? In this class, you'll develop your listening skills (it's harder than it sounds!) as well as learn techniques to get your point across in a more clear and concise way.
Why Are We Encouraging Growth There and Not Here?
Land Use in Albemarle County
Date/Time:
9/30, 1-2 PM
Instructor:
Elaine Echols
Room:
County
Office Building, 401 McIntire, Room 241
Ever wonder why the Board
of Supervisors approves requests to develop more land?Ever wonder what the Board
is thinking when they turn down requests for businesses in the rural parts of the
County? This one-hour overview course will provide information on Albemarle County's
Comprehensive Plan and how it provides the basis on which the Board makes decisions.It
will also give you some highlights of the Plan that may give you better insight
into how the job you do for the County helps achieve the County's vision for the
future. This class is open to anyone
with a professional or personal interest in this topic.
Working Collaboratively Using Microsoft Word
Date/Time:
11/4, 2:30-4 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
In this class participants
will explore the Track Changes tool, along with other Word features that encourage
users to collaborate on document creation and produce files quickly and more efficiently.
Working with Graphics in Microsoft Office
Date/Time:
12/7, 10 AM-12 PM
Instructor:
Elizabeth-Latta Brother
Room:
County
Office Building, 401 McIntire, Room 136
The Office Suite includes a variety of tools for working with graphics, including Picture Manager and the Clip Organizer. This class explores using Picture Manager to edit pictures downloaded from the Internet or a digital camera, organizing clip art and other types of media, and inserting graphics into Word, PowerPoint, and Excel. |
