Applications must be submitted through the Virginia State Application System to be considered (Position #L0083)

Department of Social Services Specialist IV

State Position #L0083

Department of Social Services

Full-Time, 12 months

Non-Exempt, Pay Grade 10, VRS-Eligible, Benefits-Eligible


The Department of Social Services (DSS) Specialist IV work consists of varied duties involving a wide range of processes and methods relating to the established practices of social services department. Work requires a broad knowledge of State, County and departmental policies, and frequent contacts with top-level officials. Position may be embedded within work unit and require specialized knowledge and perform duties that are vital to achieve unit work process, Work is performed under general supervision with considerable latitude for independent judgment. May supervise administrative support staff.


The Department of Social Services (ACDSS) is an award-winning human service organization with the motto “listening to the need … working together for solutions”. With a strong focus on metrics, teamwork and creating leaders at all levels, ACDSS is a model high performing organization.

ACDSS provides services that promote self-sufficiency and support individuals and family well-being. Services focus on protective and support services, education, prevention and early intervention programs, employment and child care services, and benefit programs. ACDSS works closely with partner agencies in the community, the School Division, and other departments within the Local Government Division.

The Albemarle County Department of Social Services deviates from the Virginia Department of Social Services Human Resources Polices for purposes of classification and compensation, and also follows most general County Human Resources policies.


Essential functions include, but are not limited to, the following:

  • Responsible for completion of complex administrative and technical assignments. Significant part of job (>50%) is for tasks/processes completed entirely by the incumbent.
  • Responsible for project and/or process management that may include highly confidential and time sensitive information, including case-related information in child and adult protection, foster care, adoption, adult, family and children’s benefits, etc.
  • May assume sole responsibility for a major area of unit or division functioning,
  • Prepares correspondence for department and/or unit and responds to general inquiries. Composes letters and memoranda independently. May prepare agendas and other documentation for meetings, including meeting minutes.
  • Prepares complex reports specific to unit/department. Collects, verifies and enters complex unit/department-related information into database. Maintains database and keeps information current.
  • May have responsibility for unit or division leave administration.
  • Answers and screens calls. Gathers information to provide appropriate response.
  • Maintains calendars for supervisor and schedules appointments with internal and external attendees, etc.
  • Corresponds with and responds to vendors, suppliers, service providers; and provides first line of problem-solving when issues arise
  • Responds to difficult customer-related issues and resolves them accordingly.
  • Establishes and maintains files, frequently of a confidential and/or sensitive nature.
  • Creates bulk mailings using databases and mail merge features.
  • May supervise employees that are responsible for supplies/inventory for the department/unit.
  • Plays significant role in office management and oversight for unit/department. Frequently provides back-up to unit head in his/her absence.
  • May serve on special and/or regular teams and committees including management functional teams. May prepare agendas and other documentation for meetings, including meeting minutes.
  • May provide day-to-day direction for or has responsibility for supervision of other administrative support position(s) within the department/unit.
  • Performs related tasks as required.


Education and Experience

High school diploma supplemented with related secretarial or clerical work experience; OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities

Extensive knowledge of office terminology, procedures and equipment, and of business arithmetic. Considerable knowledge of departmental functions, organization, and policies. Extensive knowledge of and intermediate to advanced proficiency in basic office software and departmental and state information systems and programs. Frequently provides technical assistance. Ability to occasionally perform complex mathematical and statistical calculations. Ability to maintain complex clerical records and prepare reports from records. Comprehensive knowledge of business English and spelling. Ability to establish and maintain effective working relationships with employees, government officials, and the general public. Ability to meet top-level officials and others with tact and diplomacy. Position requires significant, comprehensive knowledge of unit/department, County policies, guidelines, and codes. Position requires broad knowledge of numerous department-specific programs, activities. Ability to effectively use office equipment, including computer, copier, postage meter, Fax, printer, multiple-line phone, paper folder, laminator, projector, and scanner.


Regular contacts made with individuals from other internal units, outside organizations, and the general public for purposes of exchanging information which requires some judgment or interpretation. Communication is usually cooperative in nature with infrequent conflicts resolved by higher authority. Administrative clerical work typically performed sitting in an office with occasional walking, light lifting of office items up to 30 pounds; and other limited physical activities.


The hiring salary range for this position is $31,357 - $37,628 per year depending on qualifications, experience, and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA Non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.

DEADLINE FOR APPLICATIONS: Friday, December 8, 2017, 11:59 p.m. EST

PROCESS: Applications must be submitted through the Virginia State Application System to be considered (Position #L0083)

Learn more about the County as a great place to live at /upload/images/forms_center/departments/Albemarle/forms/2016_New_Residents%20Guide.pdf

For additional information visit: Albemarle County Human Resources at /hr


EQUAL EMPLOYMENT OPPORTUNITY: Hiring for Albemarle County shall be accomplished without regard to race, color, religion, national origin, gender, pregnancy, childbirth or related medical conditions, age, marital status or disability unless otherwise permitted by County policy or applicable law. Applicants hired by the County must be citizens of the United States or legally authorized to work in the United States. Reasonable accommodations will be provided for persons with disabilities if requested.

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401 McIntire Road
Charlottesville, VA 22902
FAX: 434-296-5828
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