Applications must be submitted through the Virginia State Application System to be considered (Position #L0041)

DSS Specialist I - Front Office Unit

State Position #L0041

Department of Social Services

Full-Time, 12 months
Non-Exempt, Pay Grade 7, VRS-Eligible, Benefits-Eligible


The DSS Specialist I position is part of the Front End Operations Unit and is responsible for VaCMS registration of all paper applications for Benefits Programs. Use of a computer is an integral part of the daily job activity as well as working as part of a team. This position performs a wide variety of specialized and/or difficult clerical and secretarial duties. Position may be embedded within work unit and perform duties that are necessary to achieve work process, Work requires extensive knowledge of department, division, or unit policies, procedures, and services and ability to communicate these to others. Tasks may require the ability to plan and carry out assignments. Does related work as required. Work often involves providing assistance to temporary help. Work is performed under regular supervision.


The Department of Social Services (ACDSS) is an award-winning human service organization with the motto “listening to the need … working together for solutions”. With a strong focus on metrics, teamwork and creating leaders at all levels, ACDSS is a model high performing organization.

ACDSS provides services that promote self-sufficiency and support individuals and family well-being. Services focus on protective and support services, education, prevention and early intervention programs, employment and child care services, and benefit programs. ACDSS works closely with partner agencies in the community, the School Division, and other departments within the Local Government Division.

The Albemarle County Department of Social Services deviates from the Virginia Department of Social Services Human Resources Polices for purposes of classification and compensation, and also follows most general County Human Resources policies.


Essential functions include, but are not limited to, the following:

  • Collects information; responsible for a variety of routine administrative assignments.
  • Prepares, processes, prints and distributes a variety of documents that may include highly confidential and time sensitive information, including case-related information in child and adult protection, foster care, adoption, adult, family and children’s benefits, etc.
  • Answers routine correspondence for supervisor.
  • May code invoices and process expense forms for payment.
  • May collect and enter unit/department-related information into database. Maintains database and keeps information current.
  • Schedules meetings and appointments and administers calendar.
  • Meets/greets/screens customers/visitors. Answers questions and provides information.
  • May have responsibility for tracking attendance and processing payroll-related documents.
  • Establishes and maintains files.
  • Operates a variety of office machines; may maintain inventory of materials, supplies and/or equipment. May serve as first contact for office equipment maintenance.
  • Answers unit/department phones, takes messages and provides responses.
  • Receives, opens, and sorts mail. Receives, signs for and distributes packages. Assists with bulk mailings.
  • Provides back-up for department administrative staff. Provides assistance as required to senior-level administrative staff.
  • May serve on special and/or regular teams and committees.
  • Responsibility may include providing occasional direction to temporary staff.
  • Performs related tasks as required.


Education and Experience

High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred: Bachelor’s degree, prior DSS experience, prior VACMS experience, or bilingual.

Knowledge, Skills and Abilities

Thorough knowledge of standard office practices, procedures, equipment and clerical techniques. Ability to make difficult arithmetic calculations, set up complex forms and statistical tables. Ability to type and transcribe accurately. Knowledge of business English and spelling. Ability to establish and maintain effective working relationships with employees and general public. Basic to Intermediate level proficiency in office-related software. Intermediate level proficiency in County or Department-specific databases (e.g.SASI). Office equipment used includes computer, copier, postage meter, Fax, printer, multiple-line phone, paper folder, laminator, projector, and scanner.


Regular contacts are made with individuals from other internal departments, outside organizations, and/or the general public for purposes of exchanging information which may require some judgment or interpretation. Communication is usually cooperative in nature, with infrequent conflicts resolved by higher authority. Conducts work in a sitting position; however, job requires frequent standing, walking, bending, stooping and light lifting. Requires frequent operation of a variety of office machines.


The hiring salary range for this position is $25,387 - $30,464 per year depending on qualifications, experience, and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA Non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy,§P-60.

DEADLINE FOR APPLICATIONS: Friday, December 15, 2017, 11:59 p.m. EST

PROCESS: Applications must be submitted through the Virginia State Application System to be considered (Position #L0041)

Learn more about the County as an employer at /upload/images/forms_center/departments/human_resources/forms/Misc/Albemarle_County_as_an_Employer.pdf

Learn more about the County as a great place to live at /upload/images/forms_center/departments/Albemarle/forms/2016_New_Residents%20Guide.pdf

For additional information visit: Albemarle County Human Resources at /hr



EQUAL EMPLOYMENT OPPORTUNITY: Hiring for Albemarle County shall be accomplished without regard to race, color, religion, national origin, gender, pregnancy, childbirth or related medical conditions, age, marital status or disability unless otherwise permitted by County policy or applicable law. Applicants hired by the County must be citizens of the United States or legally authorized to work in the United States. Reasonable accommodations will be provided for persons with disabilities if requested.

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401 McIntire Road
Charlottesville, VA 22902
FAX: 434-296-5828
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