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General Services Frequently Asked Questions


Which departments/offices are located at the County Office Building on McIntire Road?

Finance; Business License Office; Human Resources; Parks and Recreation; Community Development; Planning; Zoning; Inspections; Real Estate; Purchasing, General Services, Facilities Development; Education; County Attorney; County Executive’s Office, Office of the Clerk of the Board of Supervisors.


Which departments are located at the County Office Building at 5th Street?

Police; Social Services, Housing, Voter Registrar, Commission on Children & Families; Fire Rescue, VPI Cooperative Extension Services.


What are the business hours of the County Office Buildings?

8:00 a.m. – 5:00 p.m., Monday-Friday. The Police Department, located at the County Office Building at 5th Street, is always open. Phone: 296-5807 (non-emergency)


Where is the Sheriff’s Office?

The Sheriff’s office is located at Court Square, 501 E. Jefferson, Charlottesville, VA. Phone: 972-4001


What are the business hours of the Sheriff’s office?

8:00 a.m.- 4:30 p.m., Monday – Friday. Phone: 972-4001


Where can I get finger-printed?

Finger-printing is done by both the Police Department and Sheriff’s Office. There is a $10 fee for the service. The Sheriff’s Office does finger-printing every day 8:00 a.m. - 4:00 p.m. The Police Department does finger-printing on Wednesdays only, 10:00 a.m. - 3:00 p.m.


Where can I buy hunting licenses?

Finance Department


Where can I buy dog licenses?

Finance Department


Where can I pay personal property and real estate taxes?

Finance Department


Where can I buy an Albemarle County automobile decal?

Finance Department


Are the County Office Buildings accessible by public transportation?

Yes; the Charlottesville Transit system routes buses to both County Office Buildings.


What are the business hours of the Material Utilization Center?

Monday - Saturday 7:30 a.m. to 4:00 p.m. (please allow sufficient time to unload before closing time). It is closed on Sundays, New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day. Phone: 295-3306


Does Albemarle County provide trash pick-up?

The County does not provide trash pickup. County residents must hire trash haulers or take trash to the Material Utilization Center.


Where can I purchase a permit to burn?

The Fire Rescue Department at the County Office Building on 5th Street. Phone: 296-5833


Where can I purchase a permit to solicit door-to-door in Albemarle County?

The Police Department located at the County Office Building on 5th Street. Phone: 296-5807


Where can I purchase a building permit?

The Community Development Department located at the County Office Building McIntire Road. Phone: 296-5832


Where to report an E-911 street sign that is damaged or missing?

Call the Street Sign Hotline at 972-4074, or call the General Services Department, 296-5816.


What is the phone number for Miss Utility of Virginia?

1-800-552-7001 Always call before you dig.


Does the County rent its office building facilities to the public?

Yes; meeting rooms are available in the County Office Buildings at 5th Street and McIntire Road. To reserve a room call General Services Department, Phone 296-5816 or 296-5860


Where can I obtain a marriage license?

Office of the Clerk of the Circuit Court located at Court Square, 501 E. Jefferson Street, Charlottesville, VA, Phone: 972-4083


Where is the Charlottesville-Albemarle Visitors Center?

100 5th Street NE, Charlottesville, VA, Phone: 977-1783

For County Employees:


Where to get a county employee ID badge?

General Services Department. There is a $15 fee to replace lost badges. Worn out badges are replaced free of charge.


How do I report a maintenance or custodial problem?

Contact General Services Department by phone or the email work order email address: GeneralServicesWorkOrderRequest@albemarle.org.


How do I reserve meeting room space?

Contact General Services by phone or the email room reservation address: requested via e-mail


Why is my office so hot/cold?

The temperature set points we have implemented (76°F for cooling season and 72°F for the heating season) are the midpoints of temperature ranges recommended by a widely-accepted industry standard for thermal comfort for office buildings (the ASHRAE 55-2004 Thermal Comfort Standard). We have chosen to set the temperature at the midpoint of the recommended ranges in order to accommodate the majority of employees’ varying temperature preferences.


What are the hours of the McIntire Road Recycling Center?

Monday – Friday   7:30 a.m. – 5:20 p.m.
Saturday             8:00 a.m. – 5:20 p.m.
Sunday               12:30 p.m. – 5:20 p.m.


What is the link to the Rivanna Solid Waste Authority website?

www.avenue.org/rswa/